The Programme

• Installer Connect (the programme) is operated by the Ideal Stelrad Group, PO Box 103, National Avenue, Kingston-upon-Hull, HU5 4JN (“We” and “Us”). Registered office: 69-75 Side, Newcastle upon Tyne, NE1 3JE.
• The programme is open to companies who purchase either Ideal Boiler or Stelrad Radiator products (“You”).
• The programme is only open to persons over the age of 18.
• Membership of the programme will commence upon receipt of your first product registration.
• Employees must have the permission of their employer or senior manager to participate in this programme.
• Ideal Boilers and Stelrad Radiators reserve the right to check and verify all invoice claims and can refuse claims without notice.
• Despatch & delivery of product/vouchers will follow acceptance of claims - please allow up to 28 days for delivery.
• Ideal Boilers and Stelrad Radiators cannot be held responsible for late delivery of vouchers
• Open ONLY to UK residents aged 18 or over, except employees of Caradon Plumbing Ltd., their families and their agents.
• Installer Connect for one off sales only - excludes all negotiated contracts.
• Not available to contract supported/British Gas installers.
• Images supplied for illustrative purposes.
• No cash alternatives.
• Ideal Boilers cannot accept responsibility for lost or corrupt claims.
• Ideal Boilers reserve the right to offer alternative goods or vouchers to equivalent value of the item selected or return points to your account if goods are not available.
• Cannot be used in conjunction with any other Ideal Boilers or Stelrad Radiators promotion whether that is a company promotion or in conjunction with a Major Merchant or Independant merchant.
• All tax implications are the responsibility of the purchaser not Ideal Boilers.
• If your choice of product is not available Ideal Boilers reserve the right to offer alternative vouchers to the equivalent value or return the points accrued to your account.

Product Registrations

• Qualifying products include only products which are designated by Installer Connect to be part of the Programme at the time of purchase. Please see your welcome pack for details.
• You can claim points by sending a copy of a valid invoice for the purchase of any qualifying product. Claims will only be accepted when you send us a copy of your Merchant’s sales invoice together with a completed claim form, by fax or by post. Claims made in any other way will not be accepted.
• In all cases, we reserve the right to request additional proof of purchase (e.g. an original invoice) prior to registering your points claim.
• Claims will only be accepted in respect of boilers or radiators purchased on, or after, the start date of your membership which commences upon your first product registration.
• We cannot be responsible for claims lost, delayed or damaged by post or fax. Proof of sending is not proof of receipt.

Reward Points

• You will be awarded Installer Connect points (“Point(s)”) for each qualifying Ideal Stelrad product that You purchase. The amount of points available and brand names of the qualifying products are listed in the product guide section of your Installer Connect Rewards.
• Only one points claim will be accepted for any valid boiler or radiator purchase. In the event of more than one claim being made against the purchase of a boiler or radiator, only the first claim received will be accepted.
• Installer Connect points will not be awarded for products which have already been discounted in some other way (e.g. Contract Support). Should the product you are claiming against be subject to some third party (e.g. your merchant) promotion or discount not funded by Ideal Stelrad this will not affect your Installer Connect points claim.
• Your points will be redeemable for 12 months from the date they first appear on your statement. On expiry of this period your Points will be no longer redeemable. Should you wish to extend the validity of your Points to save for a particular product, please contact Installer Connect on FREEPHONE 0800 138 1153 to arrange an extension.
• Relevant points will be allocated to your account and will be entered onto the statement that will be sent to you quarterly.
• Your quarterly statement will show the total Points accumulated and spent by you as at the statement date.
• Points are only redeemable by You and are not transferable.
• Points may not be exchanged for cash.
• When You have insufficient points for a particular reward, you will be able to add a cash top up payment in order to claim the reward. To find out the amount of cash top up required for any item call FREEPHONE 0800 138 1153. Cash top ups must not exceed 50% of the rewards value and must be made by cheque, payable to Installer Connect. Cash, postal orders, credit card or debit card payments will not be accepted.
• Points can only be redeemed against the gifts and offers illustrated in the Installer Connect Rewards or selected by You in the Your Choice section. The gifts and offers illustrated in the Installer Connect Rewards are subject to change from time to time without any prior notification.
• We reserve the right to refuse to award Points and/or refuse to implement a request (even if previously made) for goods or services where We have reason to believe that you are in breach of these Terms and Conditions of the programme.
• All points are automatically forfeited where:
  • You terminate your agreement with us
  • We have, for whatever reason, revoked your right to be a Member.

Rewards

• All items shown in the Installer Connect reward section, and any items subsequently offered, are available only in accordance with these Terms and Conditions.
• We may at any time, without notice and without being liable to You in any way, supply goods or services of a similar nature and value to those ordered. If a suitable alternative is not available we will offer You:
  • the choice of another item from the Installer Connect Rewards at the value quoted
  • or
  • a return of the Points previously deducted in respect of the unavailable item.
• Installer Connect reserves the right to decline purchase under the ‘Your Choice’ option, without explanation.
• All reward goods and services supplied under this programme are and remain the principal responsibility of the supplier of the goods and services. However, if the goods or services are faulty, or of unsatisfactory quality, or if the supplier has withdrawn or cancelled those items then, in the fi rst instance, your complaint should be made to us and we will take your complaint up with the supplier on your behalf to try to resolve the dispute. We reserve the right to withdraw from the dispute if We feel We are unable to resolve the dispute to your satisfaction, whereupon You will be in a position to deal with the supplier direct. Please choose your reward carefully as unsuitable items cannot be refunded or exchanged.
• In the case of leisure activities, travel and holidays no representations are made regarding the quality of accommodation featured and the operators’ terms and conditions will apply.
• In the case of leisure activities, the programme accepts no liability for any of the acts of admissions of independent contractors providing the activity.
• In the case of leisure activities, travel and holidays the points required will depend on the departure date and numbers when travelling and offers are always subject to availability. You should always telephone Us for information on availability and for a quotation for your exact requirements and to check that you have sufficient Points.
• Extended Warranty: The warranty will provide parts and labour cover for a second year only on purely the boiler. It is assumed all boilers are sold with a twelve month warranty and that this cover follows immediately after the manufacturers’ warranty. Boilers must be installed in accordance with the manufacturer’s instructions and subject to the warranty terms and conditions. An annual service is not included in the cost of the cover but this is recommended. Ideal can provide this and will mail customers registered under the Programme. Call outs to alleged faults which are proved to be not boiler related will be chargeable to the customer.
• Your statutory rights will not be affected when claiming under these guarantee conditions.
• The gifts and services purchased through this programme may be subject to Taxation if received as a result of business expenditure. Any such tax liability is your sole responsibility. Employers may also be liable for payment of class 1A National Insurance Contributions arising when employees receive an award.

Delivery of Rewards

• Delivery of any item under this programme will normally only be made to a UK address and You should allow up to 28 days for delivery from the acknowledgement of the order. If You wish to return an item please call FREEPHONE 0800 138 1153 to arrange collection. Please ensure that You use the original packaging and You must keep proof of collection. We accept no responsibility for items delivered to third party addresses.
• Delivery will be made only to the member’s address, or nominated delivery address, on record at the time the claim is processed.
• Claims for non-receipt of rewards (when previous notification of delay has not been given) must be in writing within two months from the date of order. We may change these rules or alter or cancel the programme at any time without prior notice and without being liable to you in any way if circumstances make this unavoidable.