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The Connect portal and App are online. Phone and Email support have re-opened but support remains limited at this time. Thank you for bearing with us during this time as we try and keep disruption to your experience as minimal as possible.

Please read our dedicated page for any further updates including information about warranty status and the important customer service contact details.

CORPORATE SOCIAL RESPONSIBILITY

1. POLICY SUMMARY AND OBJECTIVES

Ideal Stelrad Group recognise that we must integrate our business values and operations to meet the expectations of our stakeholders who include customers, employees, regulators, investors, suppliers, the community and the environment. We shall uphold the values of honesty, partnership and fairness in our relationships with stakeholders.

2. SCOPE OF THE POLICY

By adopting a holistic approach to business, we recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our success. We aim to demonstrate these responsibilities through our actions and within our corporate policies.

3. ENVIRONMENT

We shall strive to improve our environmental performance through the implementation of our Environmental policies and maintaining the ISO14001 standard.

4. HEALTH & SAFETY

We shall ensure a high level of business performance while minimising and effectively managing risk.

We shall provide, and strive to maintain, a clean, healthy and safe working environment and promote a healthy lifestyle for employees.

5. COMMUNITY

We shall encourage dialogue with local communities for mutual benefit.

We shall support and encourage our employees to help local community organisations and activities in our area.

6. COMPLAINTS

We will register and resolve customer complaints in accordance with our published standards of service.

7. EQUAL OPPORTUNITIES

We shall operate an equal opportunities policy for all present and potential future employees.

We shall continue to recognise the benefits of a diverse workforce and actively promote diversity as a core value.

8. TERMS & CONDITIONS

We shall offer our employees clear and fair terms of employment and provide resources to enable their continual development.

We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement to promote a strong feeling of partnership.

9. DIGNITY AT WORK

We shall provide safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.

10. RESTRUCTURING

We shall adopt socially responsible restructuring policies ensuring the minimum of disruption and retaining a sense of dignity.

11. ETHICAL TRADING

Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.

We will operate in a way that safeguards against unfair business practices.

We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.