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The Connect portal and App are online. Phone and Email support have re-opened but support remains limited at this time. Thank you for bearing with us during this time as we try and keep disruption to your experience as minimal as possible.

Please read our dedicated page for any further updates including information about warranty status and the important customer service contact details.

Please Note: Phone lines will close at 16:30 on Friday 7th August 2020.

Free Gas Safe Notifications

Easy Building Regulations compliance, absolutely FREE*

Enter boiler installation details online and we do the rest**

*Terms and conditions apply          **In required countries only

Gas Safe Register is a registered trade mark of HSE and is used under licence.


All hot water cylinders must now be ErP rated C or above. We comply - make sure you do too!


Our handy ErP calculator makes calculating system efficiencies and generating package labels easy!

Easy Parts and
Labour warranty

Register Parts and Labour warranty online at the
same time as building up your points!

Optional service reminder facility

Rewards Points
On Every Boiler*

Vogue, Logic+ and more.

You will be surprised how quickly points add up

*Terms and conditions apply

The Ideal Premier Club is an exclusive club for loyal Ideal installers and in 2021 we are heading to the entertainment capital of the world, Las Vegas!

Download the Installer
Connect App Now!

Available on iOS and Android.


5 year warranty* now available & 75 Installer Connect points.

*5 year warranty subject to terms and conditions. 5 years parts and labour warranty available subject to being commissioned by Ideal Boilers.

Want more?

Then you should be a member of Installer Connect - the Installer Support network from Ideal.
As you would expect from Ideal, there is a great range of benefits and membership is totally FREE!

Why not check out what is on offer and join today?

  • FREE Gas Safe notifications**
  • EASY Parts and Labour warranty registrations
  • REWARDS points on every boiler*
  • FREE use of online Marketing Toolbox
  • Exclusive promotions and offers
  • FREE installer profile

*Terms and conditions apply         **In required countries only

Join Now