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Ideal Boilers Limited (referred to in this document as ‘Ideal Boilers’, ‘data controller’, ‘we’, ‘our’ or ‘us’), are committed to protecting and respecting your privacy and the security of your personal data. We aim to be clear and transparent about what we do with the personal data we collect. (‘Personal data’ means any information relating to an identifiable person). This policy:
Ideal Boilers are part of Groupe Atlantic.
With over 100 years’ experience in the UK heating industry, Ideal Boilers are a market leader in the supply and servicing of domestic and commercial boilers.
In respect of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is Ideal Boilers Ltd, National Avenue, Hull, East Yorkshire, HU5 4JB.
If you have any questions, requests or comments regarding this privacy policy, you can email dpo@groupe-atlantic.co.uk. You can also contact us at the above postal address.
We may collect personal data from you in the following circumstances, when you:
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Website
When you contact us using the Contact Form, we may store your personal data. The legal basis for this is ‘legitimate interest’. Where we process your personal data under this basis, we perform an assessment that balances your rights and freedoms alongside our interests, to ensure that what we do with your personal data is what you would reasonably expect.
Products and Services
There are three legal bases under which we process personal data for product and services:
Marketing
We may send you marketing messages by email, text message (SMS), telephone or post about us and our products and offers. For email and SMS messages, the legal basis is consent. If you want us to stop sending you information by email or SMS, you can opt out at any time by selecting the ‘unsubscribe’ link on any email or SMS we send you. You can also email us at dpo@groupe-atlantic.co.uk. or write to us at:
Data Protection Officer,
Ideal Boilers Limited,
National Avenue,
Hull,
HU5 4JB
Surveys
We may ask you to complete surveys for research purposes. The legal basis for these ranges from: Legitimate interest, performance of a contract, legal obligation and consent. Where consent is relied on, the method will be opt in, and you have the right to withdraw your consent at any time.
We will publish the company details that you have shared on your Installer Connect profile, on the ‘Find Your Local Installer’ lookup at IdealBoilers.com where you will appear for potential customers in your postcode.
We may disclose your information to third parties if we:
Some data that we collect listed below, is transferred and stored outside the EEA. All other personal data is processed within the EEA.
Processed outside the EEA:
It will also be processed by staff who work for us and, or by one of our suppliers. This includes for example staff fulfilling your order, processing your payment details and providing support services. We take all necessary steps to ensure that your data is processed securely in accordance with this Privacy Policy.
This depends on the type of personal data and what it is used for. We only keep personal data for as long as we have a legal basis to do so, and we adhere to the principle of data minimisation. This means that we only keep the minimum amount of information necessary for specific processing.
We use a combination of physical, technical and organisational controls to safeguard your personal data. We are also committed to regularly testing, assessing and evaluating the strength of our controls environment.
Where you have a password that enables you to access certain parts of our site, you are responsible for keeping the password safe, and we advise not disclosing your password to anybody else.
Our security procedures mean that we may occasionally request proof of i.d. before we are able to disclose personal information to you.
Unfortunately, the transmission of information via the Internet is not always secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Once received however, we will use our procedures and security to prevent unauthorised access.
You have certain rights (detailed below) under data protection law, and you can make requests to us about any personal data we hold about you. Requests can be in writing or verbal, and can be made to any part of our organisation. It will help us to complete your request more effectively however if you contact us at dpo@groupe-atlantic.co.uk.
We will also need to verify your identity. The Information Commissioner (ICO) have a page on their website that includes a template for a letter which can be used when sending requests to us (https://ico.org.uk/your-data-matters/your-right-of-access). We will respond within one month from the date of the request, and will not ordinarily charge a fee. If further copies are required, and / or the request is deemed excessive however, we may charge a reasonable fee. Your rights:
Postal address of the ICO:
Customer Contact, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
We keep our privacy policy under regular review and we will place any updates on this web page. When such a change is made, we will post a notification of change and date of current version. You have a responsibility to view this policy from time to time to be aware of any such change.